R e t u r n s

The purpose of mortanakaite.com ("Provider") is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may return purchased products within fourteen (14) working days from the date on which you received them from mortanakaite.com. Returned items must be shipped back to us within fourteen (14) working days from the date the package was delivered to you. The products may be returned by dispatching the package through any shipping company at your own risk. It is not possible to return an item in exchange for another.

 

The right to return products is only possible if the following conditions have been fully met:

The request for a return sent to us within fourteen (14) working days from the delivery date, 

the products have not been used, worn, washed, modified or damaged, the identification tag is still attached to the products with the disposable seal, the products are returned in their original packaging. If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the purchased products. 
 

1. REFUND TIMES AND PROCEDURES

After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card, Cash on Delivery), the refund procedure will start within 30 days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions. The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used: 

 

A. purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss,

 

B. payment made by Cash on Delivery: you will be refunded the amount you paid for the products returned to the Bank account you indicate in the Return Authorization Request; the time needed for refunding depends on the information you provided in your order; normally refunds take place within a month. Please remember it is necessary to have a Bank account in order to receive a refund for cash on delivery orders.


 

2. IDENTIFICATION TAG

All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.